Terms of Use

Last updated: September 22, 2026

Agreement to Terms

By accessing or using the Hyper Willow website and services, you agree to be bound by these Terms of Use. If you disagree with any part of these terms, you may not access our website or use our services.

Description of Services

Hyper Willow provides professional interior plant care and garden design services, including but not limited to:

Site assessment and design consultation
Regular plant maintenance services
Emergency plant care intervention
Seasonal plant rotation services
Installation services

Use of Website

Permitted Use

You may use our website for lawful purposes only. You agree not to:

Violate any applicable local, state, national, or international law
Transmit any material that is defamatory, obscene, or offensive
Impersonate any person or entity
Interfere with or disrupt the website or servers
Attempt to gain unauthorized access to any portion of the website
Use automated systems to access the website without permission

Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Hyper Willow or its content suppliers and is protected by Australian and international copyright laws. You may not reproduce, distribute, or create derivative works from our content without express written permission.

Service Terms

Service Agreements

Specific terms for individual services will be provided in separate service agreements. These Terms of Use govern your general use of our website, while service agreements govern the provision of specific services.

Pricing and Payment

Prices listed on our website are in Australian Dollars (AUD) and are subject to change without notice. Payment terms will be specified in individual service agreements. All fees must be paid in accordance with the agreed payment schedule.

Cancellation and Rescheduling

Cancellation and rescheduling policies vary by service type and will be specified in individual service agreements. Generally, we require reasonable notice for cancellations or rescheduling to avoid fees.

Disclaimers

Service Results

While we strive to provide high-quality plant care services, we cannot guarantee specific outcomes. Plant health depends on numerous factors, some beyond our control, including but not limited to environmental conditions, plant genetics, and pre-existing conditions.

Educational Content

Information provided on our website is for educational and informational purposes only. It is not intended as professional horticultural advice for specific situations. Results may vary based on individual circumstances.

Website Availability

We strive to maintain website availability but do not guarantee uninterrupted access. The website may be unavailable due to maintenance, technical issues, or circumstances beyond our control.

Limitation of Liability

To the fullest extent permitted by law, Hyper Willow shall not be liable for:

Any indirect, incidental, special, or consequential damages
Loss of profits, revenue, data, or use
Damages arising from your use or inability to use the website or services
Plant loss or damage due to factors beyond our reasonable control

Our total liability for any claim arising from our services or this agreement shall not exceed the amount paid by you for the specific service giving rise to the claim.

Indemnification

You agree to indemnify and hold harmless Hyper Willow, its officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

Your use of our website or services
Your violation of these Terms of Use
Your violation of any rights of another party

Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience only. We do not endorse or assume responsibility for the content, privacy policies, or practices of third-party websites.

User Submissions

Any information, feedback, or materials you submit through our website (excluding personal information covered by our Privacy Policy) may be used by Hyper Willow for any purpose without compensation to you. You grant us a perpetual, worldwide, royalty-free license to use, reproduce, and distribute such submissions.

Modifications to Services and Terms

We reserve the right to modify or discontinue our services or website at any time without notice. We may also revise these Terms of Use at any time. Continued use of the website after changes constitutes acceptance of the modified terms.

Termination

We reserve the right to terminate or suspend your access to our website immediately, without prior notice, for any breach of these Terms of Use or for any other reason at our sole discretion.

Governing Law

These Terms of Use shall be governed by and construed in accordance with the laws of New South Wales, Australia, without regard to conflict of law principles. Any disputes shall be subject to the exclusive jurisdiction of the courts of New South Wales.

Severability

If any provision of these Terms of Use is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms of Use, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and Hyper Willow regarding the use of our website and services.

Contact Information

For questions about these Terms of Use, please contact us at:

Hyper Willow
45 Botanical Terrace
Newtown, NSW 2042
Australia
Email: [email protected]