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GDPR Compliance

Last updated: September 22, 2026

Introduction

This page provides information about how Hyper Willow complies with the General Data Protection Regulation (GDPR) for individuals in the European Economic Area (EEA) and the United Kingdom. While we are based in Australia, we are committed to respecting data protection principles globally.

Legal Basis for Processing

We process personal data only when we have a legal basis to do so. Our legal bases include:

  • Consent: When you have given clear consent for us to process your personal data for a specific purpose
  • Contract: When processing is necessary for the performance of a contract with you
  • Legal Obligation: When we must process your data to comply with the law
  • Legitimate Interests: When processing is necessary for our legitimate business interests, provided these do not override your rights

Your Rights Under GDPR

If you are located in the EEA or UK, you have the following rights regarding your personal data:

Right to Access

You have the right to request copies of your personal data. We may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.

Right to Rectification

You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

Right to Erasure

You have the right to request that we erase your personal data under certain conditions, such as when the data is no longer necessary for the purposes for which it was collected.

Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data under certain conditions.

Right to Object

You have the right to object to our processing of your personal data under certain conditions, particularly when processing is based on legitimate interests.

Right to Data Portability

You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

Right to Withdraw Consent

When processing is based on consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.

How to Exercise Your Rights

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month, though this period may be extended by two additional months where necessary, taking into account the complexity and number of requests.

Data Protection Officer

For questions specifically related to data protection and GDPR compliance, you may contact our designated data protection contact at [email protected].

Data Processing Activities

What Data We Collect

  • Contact information (name, email, address)
  • Service inquiry details
  • Property information relevant to service delivery
  • Communication records
  • Website usage data

Purpose of Processing

  • Providing and managing our services
  • Responding to inquiries
  • Improving our services and website
  • Complying with legal obligations
  • Protecting our rights and preventing fraud

Data Recipients

We may share your data with:

  • Service providers who assist in operating our business (subject to data processing agreements)
  • Legal and regulatory authorities when required by law
  • Professional advisors such as lawyers and accountants

International Data Transfers

As we are based in Australia, your personal data may be transferred to and processed in Australia. We ensure that appropriate safeguards are in place to protect your data in accordance with GDPR requirements.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Retention periods vary depending on the type of data and the purpose for which it is processed.

Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects or similarly significantly affects you.

Data Security

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

  • Encryption of data in transit and at rest
  • Regular security assessments
  • Access controls and authentication measures
  • Staff training on data protection

Data Breach Notification

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours of becoming aware of the breach.

Right to Lodge a Complaint

If you believe we have not complied with GDPR requirements, you have the right to lodge a complaint with a supervisory authority, particularly in the EU member state where you reside, work, or where an alleged infringement occurred.

Changes to This Statement

We may update this GDPR compliance statement from time to time. We will notify you of any significant changes by posting the updated statement on our website.

Contact Information

For any questions or concerns regarding GDPR compliance or to exercise your rights, please contact us at:

Hyper Willow
45 Botanical Terrace
Newtown, NSW 2042
Australia
Email: [email protected]