Privacy Policy

Last updated: September 22, 2026

Introduction

Hyper Willow ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

Fill out contact forms or service inquiry forms
Subscribe to newsletters or updates
Request information about our services
Engage our services

This information may include:

Name and contact information (email address, postal address)
Service preferences and inquiries
Property information relevant to service delivery
Communication records

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

IP address
Browser type and version
Operating system
Pages visited and time spent on pages
Referring website addresses

How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide customer service
Deliver and improve our services
Send administrative information and service updates
Analyze website usage and improve user experience
Comply with legal obligations
Prevent fraudulent activity and protect security

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: With trusted third-party service providers who assist us in operating our website and conducting our business, subject to confidentiality obligations
Legal Requirements: When required by law or to protect our rights, property, or safety
Business Transfers: In connection with a merger, sale, or transfer of company assets

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

The right to access your personal information
The right to request correction of inaccurate information
The right to request deletion of your information
The right to object to processing of your information
The right to data portability
The right to withdraw consent

To exercise these rights, please contact us at [email protected].

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie preferences through your browser settings. For more information, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Hyper Willow
45 Botanical Terrace
Newtown, NSW 2042
Australia
Email: [email protected]